Jobs at GUO Transport Company, Nigeria

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GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

GUO Transport Company Jobs and Recruitment

Experienced Audit Officer at GUO Transport Company Limited

January 9, 2024 

GUO Transport Company Limited – Founded in 1980, GUO Transport Company Limited is a division

… click here to read more and apply

Job Title: Customer Service Representative

Location: Nnewi, Anambra
Employment Type: Contract

Role / Responsibilities
Transport:

  • Check and validate all passenger payments for tickets/luggage and issue boarding passes.
  • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
  • Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
  • Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
  • Demonstrate innovation and creativity in the execution of all duties.

Work schedule for this job role is as stated below:

  • 5:00am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
  • Mondays to Sundays with one day off every week.