Jobs at MTN Nigeria

Apply for more and recent:No tags for this post.

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN

Jobs and  Recruitment at MTN Nigeria

Head of Banking Operations

Location: Victoria Island, Lagos
Employment Type: Full-time

Mission

  • Define customer relationship strategy, design processes, and facilitate support for internal and external Fintech customers, agents, and merchants.
  • Ensures adherence to service level agreements (SLAs) and defines the tools needed for back office staff to achieve the objectives.

Description

  • Define and organize the execution of the strategy for customer relationship excellence.
  • Contribute to the strategy definition for the organization.
  • Align tools and processes with the changing dynamics of the internal and external ecosystems.
  • Implement best practices for the fraud desk and align with internal control and audit.
  • Responsible for providing support on set-up and other agent operational issues for partner banks and other financial institutions.
  • Support the daily reconciliation of Finco Merchants and run reconciliation for specific system accounts as indicated by the Settlement and Recon team (Finance).
  • Ensure effective risk management practices, including supervision of ECW permissions and front-team access management of MoMo systems.
  • Input into Products and Services Testing, Support, and Implementation.
  • Execute FinCo-wide transformation initiatives,
  • Implement adequate risk mitigation and controls.
  • Prepare and timely share all relevant Fintech reports for internal and external stakeholders.
  • Conform with the technical and organizational measures implemented by MoMo PSB to ensure the security and confidentiality of personal data to prevent unauthorized or unlawful access, use, disclosure, alteration, or destruction.
  • Assist the Data Protection Officer in responding to data subjects’ or regulators’ requests and providing any information or documentation required for data protection compliance.
  • Report any actual or suspected data breach to the Data Protection Officer immediately.
  • Assist in the development and implementation of a training plan in order to build and develop skills within the team.
  • Performance: manage resources in accordance with HR policy and legislation where necessary.

Education

  • Degree or Diploma in any related discipline or its equivalent in the area of specialization
  • A postgraduate diploma or certificate in process management is advantageous.

Experience:

  • 9-17 years of relevant experience in a similar position, with at least 3 years in a senior managerial role related to customer service
  • Experience in fintech, banking, or financial services is preferred.
  • Experience working in a global or multinational enterprise with a good understanding of emerging markets

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 Partner – Customer Support North

Location: Abuja
Employment Type: Full-time

Mission

  • Identify and assess customer needs to achieve customer satisfaction.
  • Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
  • Effective use of customer management systems and practices.

Description

  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for broadband customers.
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
  • Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
  • Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
  • Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
  • Achieve at least an 80% score in FBB NPS internal surveys.
  • Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
  • Ensure resolution of all service provisioning and sales support PPPs items.
  • Ensure end-to-end account management for broadband customers.
  • Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.

Education

  • A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
  • Fluent in English

Experience:

  • 3–7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a multinational organization.
  • Experience in a customer service role in the telecommunications industry.
  • Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Professional certification in customer service and relationships will be an added advantage.

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Analyst – Financial Operations, Accounting

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

  • Analyze additions for upload into Asset register and depreciation groups.
  • Ensure proceeds on disposed assets are adequately remitted and recorded appropriately.
  • Provide tax unit with detailed analysis of disposed assets for capital gains tax purposes and deferred tax reversal.
  • Update fixed asset register with disposals and movements.
  • Carry out tagging and periodic verification of company’s fixed assets.
  • Carry out walk down of company’s fixed assets.
  • Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division.
  • Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).

Education

  • First Degree in any discipline, but a Finance-related degree is desirable.
  • Part qualification in any recognized professional accounting examinations (ACA, ACCA, CPA, CIMA, etc.) will be an added advantage.
  • Fluent in English.

Experience:

  • 3  – 7 years’ experience including 3 years post NYSC experience in a Finance function
  • Knowledge of Microsoft Office tools
  • Experience in using an ERP system is desirable

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Manager – Customer Management Broadband, North

Location: Abuja
Employment Type: Full-time

Mission

  • To provide direction and advice on all broadband products and services operations, set standards for related activities, develop strategies for effective customer support services in line with the goals and objectives of MTNN, and establish resource requirements.

Description

  • Adequately capture the team’s business requirements and document same via user stories for IT implementations.
  • Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
  • Oversee the management of broadband customers, review related trends, and develop approaches to enhancing services and improving customer journeys and experiences.
  • Manage the overall quality of onboarding customers, investigate customer complaints, and develop solutions to enhance MTNN’s services to customers.
  • Proactively recommend, implement, and follow up on necessary service delivery improvement processes and initiatives with internal stakeholders.
  • Develop and maintain a dispute management and escalation process and track disputes and issues through resolution within the specified SLA.
  • Manage and lead the strategic implementation of the service operations in line with MTN’s business strategy.
  • Increase operational efficiency and effectiveness in broadband support operations.
  • Recommend new strategies in customer management according to best practice.
  • Ensure effective quality assurance and service management across all areas.
  • Audit customer service procedures, policies, and standards, track trends, and determine system improvements.
  • Oversee the management of FTTX estates in their region and drive retention.

Education

  • First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
  • Master’s in Business Administration advantageous
  • Fluent in English

Experience:

  • 6 – 13 years relevant work experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • 4 years of management experience in a customer-oriented service environment.
  • Experience in managing service level agreements, process and service improvements and billing systems

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Partner – Customer Support, East

Location: Rivers
Employment Type: Full-time

Mission

  • Identify and assess customer needs to achieve customer satisfaction.
  • Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
  • Effective use of customer management systems and practices.

Description

  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for broadband customers.
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
  • Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
  • Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
  • Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
  • Achieve at least an 80% score in FBB NPS internal surveys.
  • Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
  • Ensure resolution of all service provisioning and sales support PPPs items.
  • Ensure end-to-end account management for broadband customers.
  • Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.

Education

  • A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
  • Fluent in English

Experience:

  • 3–7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a multinational organization.
  • Experience in a customer service role in the telecommunications industry.
  • Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Professional certification in customer service and relationships will be an added advantage.

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 Partner – Customer Support, East

Location: Rivers
Employment Type: Full-time

Mission

  • Identify and assess customer needs to achieve customer satisfaction.
  • Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
  • Effective use of customer management systems and practices.

Description

  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for broadband customers.
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
  • Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
  • Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
  • Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
  • Achieve at least an 80% score in FBB NPS internal surveys.
  • Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
  • Ensure resolution of all service provisioning and sales support PPPs items.
  • Ensure end-to-end account management for broadband customers.
  • Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.

Education

  • A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
  • Fluent in English

Experience:

  • 3–7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a multinational organization.
  • Experience in a customer service role in the telecommunications industry.
  • Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Professional certification in customer service and relationships will be an added advantage.

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Analyst – Financial Operations, Accounting

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

  • Analyze additions for upload into Asset register and depreciation groups.
  • Ensure proceeds on disposed assets are adequately remitted and recorded appropriately.
  • Provide tax unit with detailed analysis of disposed assets for capital gains tax purposes and deferred tax reversal.
  • Update fixed asset register with disposals and movements.
  • Carry out tagging and periodic verification of company’s fixed assets.
  • Carry out walk down of company’s fixed assets.
  • Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division.
  • Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).

Education

  • First Degree in any discipline, but a Finance-related degree is desirable.
  • Part qualification in any recognized professional accounting examinations (ACA, ACCA, CPA, CIMA, etc.) will be an added advantage.
  • Fluent in English.

Experience:

  • 3  – 7 years’ experience including 3 years post NYSC experience in a Finance function
  • Knowledge of Microsoft Office tools
  • Experience in using an ERP system is desirable

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Representative – Sales and Trade Development


Location:
 Sapele, Delta
Employment Type: Full-time

Mission

  • To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Job Description

  • Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
  • Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
  • Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
  • Provide weekly/monthly sales activity report and market intelligence report to field service engineers
  • Monitor and report back on network quality and other sales impacting indices in territory covered
  • Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
  • Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
  • Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
  • Direct all channel participants to MTN identified growth area within your territory
  • Establish consistent channel standards including branding as per channel recommendation.
  • Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
  • Support all identified outlets with 100% merchandizing as appropriate and defined.
  • Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
  • Resolve all issues/queries with regards to activations, products and promotions

Requirements
Education:

  • First Degree preferably in Social Sciences
  • Fluent in English.

Experience:

  • 1-3 years experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Sales and Marketing experience in a fast-moving consumer goods environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Engineer – Transmission Access Planning, LSW

Location: Ibadan, Oyo
Employment Type: Full-time

Description

  • Design, direct and ensure Cost-effective solutions and innovative approaches to network planning is maintained.
  • Produce detailed microwave link engineering design using the Pathloss planning tool.
  • Plan and design Fiber infrastructure route and connectivity plan using Google Earth and AutoCAD planning tool.
  • Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes.
  • Produce a detailed synchronization plan for last-mile links/sites.
  • Produce detailed IP networking plan and LLD.
  • Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
  • Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.
  • Provide transmission engineering support and information timely and accurately.
  • Ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders.
  • Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
  • Optimize and manage transmission capacity end to end across the access network.
  • Topology network designs (architecture) and capacity dimensioning.
  • Develop work Authorization that contains accurate and relevant information.
  • Analyze and determine the type of equipment to be used for transmission purposes.
  • Resolve transmission failure and problems attributable to planning.
  • Ensure availability of updated information on the Live and Planned Transmission Networks.
  • Ensure customer insight management & engagement (traditional & new business)
  • Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within assigned region of responsibility
  • Ensure value is created through effective stakeholder management
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

  • First Degree in Computer Science / Electrical Engineering or related discipline
  • Cisco Certification to Professional Level required with a bias in Security
  • CCIE certification would be an added advantage
  • Fluent in English

Experience:

  • 3 – 7 years’ experience in an area of specialisation; with experience working with a team
  • Experience working in a medium  organization
  • Experience with Transmission
  • Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
  • Experience in connectivity, route planning, IP planning technologies, topology, logical networks.

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Partner – Customer Support, LSW

Location: Ikoyi, Lagos
Employment Type: Full-time

Mission

  • Identify and assess customer needs to achieve customer satisfaction.
  • Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
  • Effective use of customer management systems and practices.

Description

  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for broadband customers.
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
  • Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
  • Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
  • Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
  • Achieve at least an 80% score in FBB NPS internal surveys.
  • Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
  • Ensure resolution of all service provisioning and sales support PPPs items.
  • Ensure end-to-end account management for broadband customers.
  • Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.

Education

  • A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
  • Fluent in English

Experience:

  • 3–7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a multinational organization.
  • Experience in a customer service role in the telecommunications industry.
  • Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Professional certification in customer service and relationships will be an added advantage.

Application Closing Date
26th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Coordinator – CEO Office

 

Location: Lagos
Employment Type: Full-time

Mission / Core Purpose of the Job

  • The responsibility of the Coordinator CEO’s Office is to support the Bayobab MD/CEO and the rest of the team with a variety of administrative and coordinative support services whilst contributing to the smooth operation of the MD/CEO’s office.
  • The nature of support will include, but is not limited to event/meeting planning, expense processing, proactively managing the assigned executive’s calendar/itinerary, internal communications, travel and logistics arrangements, administrative organisation for internal and external activities, stakeholder management, monitoring administrative projects, document controller responsibilities etc…
  • The Coordinator CEO’s Office will support and coordinate with the marketing team for Bayobab marketing activities.
  • The Coordinator CEO’s Office reports to the: MD/CEO Global Connect Office.

Key Deliverables
The Coordinator CEO’s Office will be accountable to achieve the following objectives:
Diary and Calendar management, scheduling, and prioritization for the Bayobab CEO Office:

  • Enable the Bayobab Chiefs to balance their responsibilities and maximise their effectiveness.
  • Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of Bayobab Executive involvement.
  • Set up and manage ad-hoc meetings for day-to-day operational requirements.
  • Coordinate and assist with travel arrangements (flights, accommodation, transports, agendas, and all other logistics required to optimise the effectiveness of all people travelling
  • Act as the point of contact to the CEO, handling and distributing confidential mails, telephone calls, faxes, etc.
  • Co-ordinate and manage the CEO’s calendar, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.

Administration:

  • Responsible for all core and ad-hoc functional administrative tasks for the GC Chiefs/SMs/respective allocated function
  • Assist in scheduling, coordinating, and organizing periodic functional meetings for the GC Chiefs/SMs/respective allocated function.
  • Ensure all relevant information is available and handy before any meetings, meeting rooms are booked and well equipped for the meetings.
  • Manage the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed.
  • Arrange, coordinate, and provide on-ground support for multi-party events and meetings as applicable (involving Opcos/visitors etc.)
  • Develop and maintain an efficient documentation and filing (electronic and hard) process.
  • Focus on project delivery (start to finish) & implementation.
  • Follow up on minute actions, coordinate responses and escalate where required.
  • Efficient self-supervision to ensure smooth running of the MD/CEO’s office.
  • Act as document controller – entails having a clear understanding of key organisational Processes, Policies and Procedures and knowledge about accessibility/storage.
  • Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.

Finance coordination and support:

  • Support the Purchase Requisitions for all Bayobab related purchases (project related, marketing, lifestyle benefit, travel bookings), proactively ensuring approvals are received in a timely manner, and costs monitored.
  • Manage the completion, submission & following up of invoices and expense claims/advance.
  • Coordinate the organization of social events connected to the CEO’s office.  This includes preparing cost estimates, managing the budgets, and coordinating all activities for the success of the programme.
  • Assist in the development of and management of CEO’s budget (MOM/YOY)

Communication:

  • Draft internal comms related to Bayobab business achievements.
  • Prepare and draft critical correspondence, presentations, reports, and spreadsheets with attention to detail.
  • Acts as the public relations representative for Bayobab
  • Support Bayobab marketing activities with the marketing team

Strategic document and content creation:

  • Create high-level documents translating business needs into functional presentations.
  • Create content and analysis to support strategic intent.
  • Create and maintain benchmarks to better understand and improve areas of Bayobab.
  • Assist and support and provide input and by conducting reviews on materials, presentations, and communications.
  • Analyse, gather, and summarize business and market information.
  • Collate relevant activity reports from the different units within the assigned department for the CEO’s review.
  • Develop presentations required by the CEO and coordinate compilation of this with inputs from various stakeholders)

Role Dependencies:

  • Active support from the Bayobab Chiefs and General Managers
  • Deep understanding of the Bayobab business strategy
  • Deep understanding of Bayobab marketing strategy and needs
  • Management of senior stakeholders

Job Requirements (Education, Experience, Competencies and Working Conditions)
Education:

  • First Degree in any related discipline
  • Fluent in English (other languages an advantage)

Experience:

  • 3-5 years of Administrative Experience
  • Work across diverse cultures and geographies
  • Proven track record of execution and managing competing tasks and demands.

Competencies / Skills:

  • Strong work ethic, Finisher-Completer, Self-starter
  • Business Acumen, Problem Solving, Information processing/management, Influencing others.
  • Data interpretation, Judgement, Continuous improvement, Reporting/Analytics, Summarising
  • Poise, tact, and diplomacy
  • Get it done, Communication, Innovative, Agile, Accountable
  • Attention to detail, Prioritization.
  • Logistics management, Inventory management, data management
  • Computer & Information technology appreciation
  • General administration, planning & organising, event management, Stakeholder management (Internal & External)

General working condition:

  • Normal MTN working conditions.
  • Maybe required to work extended hours.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online